Our company takes "everything for the user, everything makes the user feel at ease" as its tenet, vigorously introduces advanced technology at home and abroad, accelerates the development speed of new products, continuously improves the assembly level of products, meticulously works, and serves the wholeheartedly. Strive to meet national standards in terms of technology, quality, and management, and align with the highest level in the world. At the same time, we will increase investment in quality management, actively adopt first-class testing methods, and strive to achieve the quality goal of “one-time inspection rate of products over 98%, customer complaint rate not more than once a month”, and achieve 100% pass rate of ex-factory products. We will implement the policy of “adopting advanced technology, ensuring product quality, producing high-quality products, and satisfying user needs”, so that users can use it with confidence and make the following service commitments to users.

pre-sale service:

Our company provides the buyer with the necessary inspection convenience and all technical consulting services. After the contract is signed, cooperate with the user to complete various tasks in the construction process, such as project schedule, design and manufacture, drawings, documents, packaging and transportation, and test and acceptance. During the production and processing of the product, the buyer can send staff to our company to supervise the production and commissioning, and allow the relevant personnel of the user to directly participate in the production and assembly of the relevant products, so that they can further understand the structural performance of the product. After the production of the product is completed, the buyer can go to our company for acceptance. After the product is delivered, our company guarantees that the product quality meets the requirements of international and national standards and contract requirements.

After sales service:

1. Free on-site inspection and acceptance: Our company can send full-time personnel to carry out tracking service. When the product is out of the box, the appearance and quantity of the product will be tested and accepted by your technical staff.

2, free guidance training: in the case of your request, provide training for the user's operators to ensure that they master the characteristics of the product.

3, free installation and commissioning: During the product installation, our company sent full-time service personnel to guide the installation on site. After commissioning and energizing the installed products, the user can organize the power supply department and the installation unit to participate in performance debugging and safety acceptance.

4. Warranty period and maintenance: The warranty period of our company's products is one year after leaving the factory, during the warranty period. Due to damage caused by product factors, our company is responsible for free maintenance and replacement; due to damage caused by man-made and natural disasters, our company is responsible for repair and replacement, and collects the cost.

5. Strong service ability: Our company has a strong service team, with special personnel responsible for and unified arrangements. All service personnel have rich work experience. The company also regularly conducts theoretical and practical training for service personnel to keep them up-to-date. Product technology, constantly improve service levels and enrich service capabilities.

6. Fast response time: Provide long-term enthusiasm and thoughtful service. Upon receiving the request from the user, the neighboring area will rush to the site within 4 hours. The rest of the country arrived at the scene within 24 hours (within 12 hours); the traffic jam was 48 hours.